Question 1

How do I create my account?

Accepted Answer

Download the app from the App Store or Google Play, open STILGIA and choose “Sign up”. You only need an email address and a password.

Question 2

What do I need to use virtual try-ons?

Accepted Answer

Just one full-body front photo, uploaded once from the Avatar screen. We do not request side or back photos.

Question 3

How does the free trial work?

Accepted Answer

When you create your account we activate 7 days of Premium without requiring a card. You can keep using the Free tier when the trial ends.

Question 4

How do I cancel my subscription?

Accepted Answer

From the app, in Settings → Manage subscription → Cancel. You keep Premium until the end of the period already paid.

Question 5

What happens to my data if I delete my account?

Accepted Answer

We erase all your personal information within 30 days, except what we are legally required to keep for accounting or legal reasons.

Question 6

On which devices does STILGIA work?

Accepted Answer

STILGIA is available on iOS, Android and as a web app. Your wardrobe syncs automatically across devices.

Question 7

How do I delete my account?

Accepted Answer

From the app — immediate deletion
Open STILGIA and go to Settings → Delete account. To confirm, you must type "DELETE". Deletion is immediate, irreversible and erases your profile, email address, password, avatar, garments, outfits, collections, virtual try-on history, preferences and stored images.

Request by email
You can also write to support@mirrorfit.life from the email address linked to your account, with the subject "Delete my account". These requests are typically processed within a few business days and always within a maximum of 30 days.

Important about subscriptions
Deleting your STILGIA account does not cancel an active subscription. Before deleting it, you must cancel the subscription in:
• Google Play → Payments and subscriptions.
• App Store → Apple ID → Subscriptions.
• Web management portal, if you subscribed via the web.

What data may be retained
Full erasure, including caches and infrastructure backups, is completed within a maximum of 30 days.
We may retain only:
• accounting and billing records for the legal periods applicable in Germany, currently up to 8 years where required under §147 AO and §257 HGB;
• pseudonymised anti-fraud technical records, such as purchase identifiers and an irreversible hash of the email address, never the email in clear text, only for as long as necessary to prevent fraud, resolve disputes and restore purchases.

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